POLICIES AND PROCEDURES

PRE-ORDERS 

  • Most Pre-orders will arrive 1-2 weeks after last day of orders! 
  • Pre-orders will guarantee a product before coming into the store 
  • All pre-orders must be paid in full in order to secure your product!

ONLINE ORDERS & SHIPPING

  • Please allow 1-2 days to process your order. 
  • Standard Shipping is 3-5 Business days. 
  • All Pre-order items will ship the day after they become "In Stock" 

PICKING UP 

  • If ordering online and picking up in store please wait for an email saying your items are ready for pick up. As long as an item is in stock items will be ready for pick up in 24 hours! 
  • When Picking up an Item please have your order confirmation accessible. 
  • All pick up items will be located by our check out desk in store. 
  • You may pick up your items Monday - Saturday 10a.m. - 2p.m. 

RETURNS 

  • Returns are accepted as long as the item is in the original condition and you present your order confirmation.
  • There is a 15 Day return/exchange window.
  • If returned after 15 days, Store credit will be given of items current value. 
  • If returning from online, customer will cover shipping cost. Once item is received we will then issue your refund. 

Refunds

  • All Refunds will be given back in the original form of payment. 
  • Credit/Debit cards take 5-7 Business days to refund. 

 

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